Position: Ambassador Host Full-Time

Salary: $15.00 per hour Negotiable

Reports to: Senior Executive Host

Posting Date: 4-7-17

Closing Date: 4-21-17

Location: Gaming Division

Every employee of North Star Mohican Casino Resort is expected to greet and service our customers in a friendly, respectful manner and create a warm, fun atmosphere so that our customers feel welcome and enjoy visiting our establishment. North Star Mohican Casino Resort strives to provide a positive team environment where everyone contributes.  


STANDARD QUALIFICATIONS:

All employees of North Star Casino Resort  must meet  the following  qualifications.

  • Must be able to obtain and maintain a Mohican Nation Gaming License.
  • Must submit to a Criminal Investigation Background Check (CIB).
  • Must have an acceptable attendance record.
  • Must submit to and pass a pre-employment drug screening and health screening.
  • Must be able to work weekends, nights and holidays.
  • Must be 18 years of age


STANDARD DUTIES:

  • Must attend all required training provided by North Star Mohican Casino Resort.
  • Must adhere to all established rules, regulations, procedures and policies of North Star Mohican Casino Resort and the Department.
  • Must participate in employee random drug testing program.
  • Must be able to work with a variety of people with diverse personalities.
  • Must attend all meetings, as assigned.
  • Must dress professionally.
  • Must be reliable and prompt when reporting to work.
  • All other assigned duties.


EDUCATIONAL REQUIREMENTS:

  • High School Diploma or GED is required.
  • Associate's degree in Marketing, Communications, Business or hospitality related field is preferred.
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QUALIFICATIONS

  • A minimum of one ( 1) year experience of proven exemplary guest service is required.
  • Must be able to pass a casino math test.
  • Must be a proficient user of MS Office Suite, especially Word, Excel, and Outlook.
  • Ability to plan, organize and establish priorities efficiently and effectively is required.
  • Excellent verbal and written communications skills are required.
  • Must have ability to deal effectively with diverse and challenging situations.
  • Must have exceptional organizational skills.
  • Must maintain a dependable work attendance record with extremely infrequent absences and/or lateness.
  • Must be a team player and have the ability to work under strict deadlines.
  • Must maintain a professional attitude at all times, showing tact, courtesy and respect at all times.
  • Must possess a valid driver's license, be willing to travel and have dependable transportation.

DUTIES:

  • Responsible for handling administrative tasks to ensure excellent service to the guests and support to the Executive Hosts.
  • Responsible for tasks that include but are not limited to: comp procedures, player assessment, increase high-end guest loyalty, making event and upcoming visitation arrangements, booking special events, administrative tasks, report development, high level guest service skills, correctly measured player reinvestment ranges.
  • Monitors the play habits, program and offer usage and preferences of all assigned players.
  • Responsible for promoting the Players Club program and acquiring new Players Club members with moderate to high potential.
  • Support Players Club Staff by providing leadership example, offering back up assistance when available.
  • Assists with planning, coordinating and implementing all Player Development events, programs and initiatives.
  • Maintain close communication with players through telemarketing, letter writing and in­person contact regarding services available and upcoming special events to encourage visitation.
  • Maintains visibility on the casino floor and consistently spends a significant amount time with guests by particip::iting in special events, onsitc social functions and daily interaction.
  • Reviews and monitors player ratings before and during shift to know who, of the rated player base, is present or is expected to arrive. 1Contacts and follows up with assigned players regarding hotel reservations, parties,special events, and concerts. 11.    Provides general guest service information to guests.
  • Responsible for creating and maintaining loyalty of players with a focus on retention of high value players via quantitative goal-setting and reporting.
  • Responsible for identifying and developing players with increased potential through relationship building and appropriate communication methods.
  • Responsible for working with declining players to maximize offer utilization.
  • Performs all clerical aspects of the job including logging of activities, submitting necessary reports, and filing of paperwork.
  • Due to the sensitive nature of guest privacy, this individual must be able to perform all duties with a high degree of integrity and confidentiality.
  • Uses discretion in all communications to, about or with customers including their arrangements and finances, signing a non-disclosure agreement.
  • Performs other special projects and duties as assigned.
  • Must have a flexible work schedule as shifts will vary from day, swing and weekends based on the events and needs of the department.
  • Must be available on and off shifts for contact regarding players.

PHYSCIAL REQUIREMENTS/WORK ENVIORNMENT:

  • Frequently walk, sit, use hands to handle or feel, reach with hands and arms and talk and hear.
  • Occasionally stand, stoop, kneel, crouch, crawl, lift and /or move up to twenty-five (25) pounds.
  • Work is generally performed in an office setting with a moderate noise level or in a casino setting with a higher noise level and where cigarette smoke is prevalent.
  • Work environment is NOT smoke, noise, or dust free.

SUBMIT APPLICATION TO:

North Star Mohican Casino
Human Resources Department
W12180 County Road A
Bowler, WI 54416
or Email completed application to: hr@mohicannorthstar.com​​​​​​​
or Fax completed application to:  (715) 787-4113

**To fill/submit applicaiton online, it MUST BE completed in Internet Explorer browser**

WE ARE A DRUG FREE EMPLOYER CANDIDATES MUST PASS DRUG SCREEN AND REMAIN DRUG FREE


THE STOCKBRIDGE-MUNSEE  COMMUNITY OPERATES AS AN EQUAL OPPORTUNITY  EMPLOYER EXCEPT INDIAN PREFERENCE IS GIVEN IN ACCORDANCE WITH THE

TRIBAL EMPLOYMENT PREFERENCE ORDINANCE